Services


We don’t just solve problems. We also enable our clients to sustain the solutions we offer. The INCAS Institute offers three core services:

Training and capacity-building

Our capacity-building service covers staff training, institutional development, coaching and mentoring. We offer a range of hands-on modules that enable our clients to operate effectively and sustainably in fragile and conflict-affected areas.

Mediation and Dispute Resolution

The INCAS Mediation Support Team includes seasoned experts who support our clients in corporate dispute resolution with communities and activist groups, political mediation and dialogue, and engagement with armed groups.

Policy Design and Roll-Out

We advise governments and multilateral agencies on the design and roll-out of public policies and initiatives. In this work we place emphasis on outcomes that engender joint action and a sense of shared responsibility.

   Workers in a talc warehouse in Uttarakhand, by Emmanuelle Diehl

Training and Capacity-Building


INCAS offers training modules in the areas of conflict management and resolution, risk assessment and early warning, the Voluntary Principles on Security and Human Rights, to mention but a few.

 

We deliver bespoke training programmes tailored to client needs. These are based on client learning preferences, draw on innovative teaching methods, and are fundamentally practical. Trainings are delivered by seasoned practitioners with training skills rather than trainers with some experience.

 

We provide training at the INCAS Institute facilities in Malta, or elsewhere at the client’s preferred location. Our clients to date include Shell, the governments of Rwanda, Switzerland, and the United Kingdom, as well as the United Nations, European Union, League of Arab States, and ECOWAS, among others.

Mediation and Dispute Resolution


The INCAS Mediation Support Team (MST) specialises in applied mediation and dispute resolution for corporate clients, which covers the resolution of disputes with communities and other stakeholders. We also engage in preventive work for high-risk projects, as well as social license recovery and business diplomacy. Our expertise covers political mediation and dialogue, and engagement with armed non-state actors.

 

Our mediation and dispute resolution services are grounded on a number of key execution principles, which include a ‘do no harm’ approach and the primacy of the client’s relationship with key stakeholders. Where relationships between a client and a particular stakeholder have broken down entirely, we can help reboot these by being more actively and directly engaged in the process.

Mediation Support Team

Alejandro Bendaña
Country Nicaragua
Specialisation High level political mediation, ceasefires
Languages English, Spanish
Camilo Azcarate
Country Colombia
Specialisation Corporate dispute resolution  
Languages English, Spanish
Batabiha Bushoki
Country DR Congo
Specialisation Political mediation, armed group engagement
Languages French, English, regional languages in the Great Lakes region
Anton Mifsud-Bonnici
Country Malta
Specialisation Corporate dispute resolution
Languages English, French, Italian, Russian, Arabic, Maltese
Emmanuelle Diehl
Country France/USA
Specialisation Corporate dispute resolution
Languages French, English, Spanish, Arabic
Philipp Essl
Country Austria
Specialisation Corporate dispute resolution
Languages English, German, Spanish
Florence Iheme
Country Nigeria
Specialisation High level political mediation
Languages English, French, regional languages in West Africa
Anton Ivanov
Country Russia
Specialisation Political mediation, corporate dispute resolution
Languages English, Russian
David Nyheim
Country Norway
Specialisation Political mediation, corporate dispute resolution
Languages Norwegian, French, English, Italian
   Aerial view of the UN mission base in Sudan, by Emmanuelle Diehl

Policy Design and Roll-Out


We know from experience that it takes smart public policy and sharp political will to sustain solutions to peace, security, and development challenges in high-risk areas.

 

INCAS advises governments and multilateral agencies on the design and roll-out of public policies that foster coordination between businesses, communities, and governments, engendering joint action and a sense of shared responsibility.

 

We take special interest in our neighbourhood in Malta and the Mediterranean, working to build relationships and bring multi-sectoral and cross-continental interests into alignment. Some of our policy research feeds into our publications series, INCAS in practice.

CASE STUDIES

CASE STUDIES

CASE STUDIES

Human Rights and Indigenous Groups in Central America

Human Rights and Indigenous Groups in Central America

In 2015, we provided human rights compliance support for a major extractive company which was engaged in complex negotiations with indigenous groups in a Central American country. The exercise involved tactical advice, relationship building, and the implementation of a conflict-sensitive human rights compliance assessment.

Recovery of Social License to Operate

Recovery of Social License to Operate

In 2013, we designed and coached a major extractive company to arrive at a social license to operate with a tribal community that hosted a critical asset. The exercise involved an assessment, intervention planning, and training of company community liaison officers in dialogue and negotiation techniques.

Training on Scenario Planning and Network Analysis

Training on Scenario Planning and Network Analysis

In 2014, we delivered a training programme for the East Africa Community’s Early Warning Centre focused on social network analysis, scenario planning, and gathering field-based evidence. The training drew on cognitive behavioural techniques to enable trainees to think clearly and strategically in situations of great duress.

Risk Analysis of Small-Scale Criminal Mining

Risk Analysis of Small-Scale Criminal Mining

In 2017, we provided analysis and advisory services rooted in field-based evidence for a corporate client in East Africa to address risks associated to criminal groups controlling artisanal and small-scale mining.

Images clockwise from top:

• Aerial view from Mali to Mauritania, by Emmanuelle Diehl
• Oil theft in the Niger Delta, by David Nyheim
• Mara River in Tanzania, by David Nyheim
• Dubai skyline, by Emmanuelle Diehl
• Aerial view of the Sahel, by Emmanuelle Diehl
• Mine security vehicle, by David Nyheim
• Community association in Central America, by Emmanuelle Diehl